Shipping & Delivery Policy

At Nexalia, we strive to provide you with a seamless shopping experience, including fast and reliable shipping services. This Shipping & Delivery Policy outlines important information regarding the shipment of your orders.

1. Order Processing:

  • Once you place an order with us, please allow 0-2 business days for order processing. During peak seasons or promotional periods, processing times may be slightly longer.
  • Orders are processed and shipped on business days (Monday to Friday), excluding holidays.

2. Shipping Methods:

  • We offer several shipping options to accommodate your needs, including standard and expedited shipping.
  • We are offering FREE Shipping only in USA, except some remote locations.

3. Shipping Destinations:

  • We ship our products internationally to ensure that customers worldwide can enjoy our jewelry collections.
  • Transit time of your package is 4 to 9 working days, but we can also provide expedited shipping(contact us for that)
  • Delivery times may vary depending on the destination country and selected shipping method.

4. Tracking Your Order:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
  • You can use this tracking number to monitor the status of your shipment and estimate the expected delivery date.

5. Delivery Times:

  • Delivery times depend on factors such as the shipping method selected, destination, and customs clearance procedures (for international orders).
  • While we strive to deliver your order the estimated timeframe is 4 to 9 working days, please note that unforeseen circumstances such as weather delays or carrier issues may occasionally affect delivery schedules.

6. Shipping Costs:

  • We are offering free shipping Worldwide.
  • For remote location, you have to pay for extra shipping fees.

7. Customs and Duties:

  • For international orders, please note that customs duties, taxes, and fees may apply upon importation.
  • These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Customs policies vary by country, so please check with your local customs office for more information.

8. Shipping Restrictions:

  • Some products may be subject to shipping restrictions due to regulatory or carrier limitations. We will notify you if any restrictions apply to your order.

9. Contact Us:

If you have any questions or concerns regarding shipping and delivery, please don’t hesitate to contact us at [email protected]. Our customer service team is here to assist you.

Thank you for choosing Nexalia. We appreciate your business and strive to deliver your orders promptly and securely.