FAQ (Frequently Asked Questions)
Welcome to Nexalia’s FAQ page! Below are answers to some common questions about our jewelry and services. If you have any additional inquiries, feel free to contact us at [email protected].
1. What types of jewelry do you offer?
- At Nexalia, we offer a wide range of jewelry pieces, including rings, necklaces, bracelets, earrings, and more. Our collections feature high-quality materials such as sterling silver, gold, gemstones, and pearls.
2. Do you offer international shipping?
- Yes, we ship our products internationally to ensure that customers worldwide can enjoy our jewelry. Shipping costs and delivery times may vary depending on the destination country and selected shipping method.
3. How can I track my order?
- Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimate the expected delivery date.
4. What payment methods do you accept?
- We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. Your payment information is encrypted and securely processed to protect your privacy.
5. Can I return or exchange an item?
- Yes, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you can return or exchange eligible items within 30 days of receipt. Please refer to our Returns & Exchanges policy for more details.
6. How do I care for my jewelry?
- Proper care and maintenance will help preserve the beauty and longevity of your jewelry. We recommend avoiding exposure to harsh chemicals, perfumes, and moisture. You can refer to our Jewelry Care Guide for detailed instructions on how to clean and store your jewelry.
7. Are your products ethically sourced?
- Yes, we are committed to ethical sourcing and responsible manufacturing practices. We work closely with trusted suppliers and artisans to ensure that our jewelry is produced in an ethical and sustainable manner.
8. Do you offer customization or personalized jewelry?
- At this time, we do not offer customization or personalized jewelry. However, we continuously update our collections to offer you a diverse selection of beautiful and unique pieces.
9. How can I contact customer support?
- If you have any questions, concerns, or feedback, our customer support team is here to assist you. You can reach us via email at [email protected] or by using the contact form on our website.
