At Nexalia, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward refund and returns policy to ensure your peace of mind.
Eligibility for Returns:
- You may return an item within 30 days from the date of delivery.
- The item must be unused, in its original packaging, and in the same condition as received.
- Customized or personalized items are not eligible for return unless there is a defect or error in the customization.
How to Initiate a Return:
- Contact Customer Service: Please contact our customer service team at [email protected] to initiate the return process. Provide your order number and reason for the return.
- Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to return the item.
- Pack and Ship: Pack the item securely in its original packaging and include the return authorization number on the package. Ship the item back to us using a trackable shipping method.
Refund Process:
- Upon receiving the returned item and verifying its condition, we will process your refund within 3 days.
- Refunds will be issued to the original payment method used for the purchase.
Exchanges:
- If you wish to exchange an item for a different size or style, please contact our customer service team to arrange for an exchange.
- Exchanges are subject to availability, and any price differences will be handled accordingly.
Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any return shipping costs incurred.
- There is 10% restocking fee as well.
Contact Us: If you have any questions or need assistance with your return, please contact our customer service team at [email protected]. We’re here to help and ensure your satisfaction with Nexalia products.
Thank you for choosing Nexalia. We appreciate your business and strive to provide you with the best shopping experience possible.
